Quality Assurance
At University SSST, quality assurance supports academic standards, student success, and continuous institutional improvement. Our quality framework ensures that teaching, assessment, programme design, and student support are delivered through clear, transparent, and evidence-based processes.
Quality Commitment Statement
University SSST is committed to fostering a culture of quality in all aspects of academic and administrative activity.
The University pledges to:
- Ensure that all programmes meet the highest international standards through rigorous design, delivery, and review processes;
- Place students at the centre of all educational processes, promoting critical thinking, active engagement, and the development of transferable skills;
- Maintain transparent, consistent, and fair assessment methods aligned with clearly defined learning outcomes;
- Systematically collect, analyse, and act upon feedback from students, staff, and external stakeholders;
- Support the professional development of all staff as integral to teaching and institutional quality;
- Promote and support research activities that strengthen the academic profile of the University;
- Regularly review and update programmes to reflect current academic standards and labour market needs;
- Publish this Quality Policy and make it accessible to all stakeholders.
Quality assurance at SSST is an institution-wide system that connects policy, implementation, monitoring, and enhancement. It aligns internal governance with national expectations in Bosnia and Herzegovina and with international standards through SSST’s collaboration frameworks.
Our approach focuses on:
- protecting academic standards and degree integrity;
- improving teaching, learning, and assessment quality;
- strengthening student participation and feedback;
- ensuring consistency in programme design and review;
- implementing measurable improvement actions and tracking outcomes.
University SSST applies quality assurance across undergraduate, postgraduate, and doctoral levels, with regular review cycles and documented follow-up actions.
University SSST quality assurance is governed through institutional leadership, faculty-level implementation, and central QA oversight.
The governance model ensures clear lines of accountability for academic quality and standards.
Key roles:
- Senate: highest academic authority for quality policy approval, oversight, and strategic quality decisions.
- Quality Assurance Committee (QAC): standing committee responsible for strategic oversight and coordination of QA activities.
- Quality Assurance Office (QAO): central office that coordinates, supports, and monitors QA implementation.
- QA Coordinator (Head of the office): institutional QA contact point responsible for reporting, monitoring, and implementation coordination.
- Faculty Quality Representatives: faculty-level QA liaisons supporting implementation and compliance.
- Programme Leaders / Faculty Councils: responsible for annual monitoring reports, enhancement actions, and programme-level quality evidence.
How QA decisions are informed:
Quality decisions are based on programme evidence, student feedback, review outcomes, external examiner input (where applicable), and formal quality reports.
SSST uses structured survey evidence and quality triggers to identify risks, prioritize interventions, and support continuous improvement.
Survey data is reviewed through a structured quality model and transformed into concrete actions.
Student participation in feedback activities is voluntary, and reported data is anonymized.
Critical incidents can trigger immediate quality escalation regardless of aggregate survey performance, in line with approved institutional procedure.
SSST monitors quality through regular review cycles, documented reports, and action tracking.
Institutional quality monitoring includes:
- annual programme monitoring;
- student performance and progression analysis;
- student feedback analysis;
- review of external examiner reports (for double-degree programmes);
- implementation tracking of enhancement actions.
University SSST also conducts cyclical external quality assurance and maintains structured follow-up of recommendations through institutional action planning and reporting.
Annual monitoring
SSST conducts annual monitoring of all study programmes, including student outcomes, assessment quality, student feedback, and enhancement progress.
Programme/module review cycle: Programmes are reviewed through periodic cycles, including comprehensive review of aims, ILO relevance, curriculum structure, teaching and assessment strategy, and stakeholder input.
Student Feedback and Complaints
Student voice is a core part of quality assurance at SSST.
How to give feedback
Students can provide feedback through module surveys, programme surveys, student-staff liaison channels, focus groups, and other feedback activities. Feedback is used to improve teaching, assessment, communication, and the overall learning environment.
How to submit a complaint
Students may submit complaints through the formal institutional complaint process in line with student regulations and published procedure. The process is structured, documented, and handled with confidentiality and procedural fairness.
Timelines and what to expect
Students receive confirmation, procedural guidance, and a formal outcome within defined timelines under the applicable regulations and procedure. Cases are logged and monitored for implementation of outcomes.
“You said – We did”
SSST publishes summarized student feedback themes and corresponding institutional responses to show what changed and why. TBA
FAQ
- What is the difference between feedback, complaint, and academic appeal? TBA
- Is feedback anonymous? TBA
- Where can I find the complaint form? TBA
- Who reviews complaints? TBA
- How long does complaint handling usually take? TBA
- How does SSST inform students about improvements made? TBA