SSST Subjects

EC420 Operations Management


Programme(s) where module is offered

  • BSc in Economics with International business

Status (core, option, free choice)



FHEQ Level



Unit Value



Semester taught



Pre-Requisite Modules or Qualifications



Module Code



Module coordinator

Amer Celjo


Applicable From



Educational Aims of the Module

  • This module is designed to introduce business processes to students in operations, by providing them with concepts, techniques and tools to design, analyze and improve operational capabilities of an organization.
  • This module is International Business minor and it ensures that students have a good understanding of typical business processes and possible software solutions in operations.
  • Students will understand both the role that Enterprise Resource Planning Systems (ERPs) play in an organization and how ERP integrates main business functions/processes.
  • Teaching will be based on lectures and tutorials with planty of real-world examples.
  • During the semester, homework will be assigned that afford the student the opportunity to work through many real-life business situations using either SAP Simulation ERP or PANTHEON ERP system and explore the interaction among the different business processes.
  • The hands-on exercises, coupled with the in-class discussions of theory and practice will help prepare students for real business engagements.

Module Outline/Syllabus

  • Introduction: Organizations, Business Processes and Information Systems. ERP introduction.

  • Introducing the importance of software solutions in operations. Introducing typical busness processes in mids size and large organizations. Introducing Enterprise Resource Planning Systems and their importance to operations.

  • Business processes: Procurement, Fulfilment, Production, Integration of all processes.

  • Explaining physical, information and document flow in procurement and supply chain process.

  • Explaining warehouse strategies and inventory techniques.

  • Explaining physical, information and document flow in fulfilment process including customer relationship management.

  • Explaining discreet and process production process, physical, information and documents flow.

  • Explaining the integration of all above process inside organizational operations.

  • Demonstration of all operational procedures, reporting, process steps and decision making using SAP or PANTHEON system.

  • Enterprise Systems:Architecture, Types, Data, Information, Knowledge. ERP

  • Explaining existing software architectures in organizations (two-tier, three-tier, cloud). Covering organizational, master and operational types of data inside the organizations, Covering the importance of knowledge cycle and information flow. Demonstrating data flow using SAP or PANTEON systems.

  • System usage: Focus on user driven / knowledge worker usage of ERP

  • Students will be put into the position to practically perform processes using ERP system,


Student Engagement Hours

Type Number per Term Duration Total Time


15 1.5 22.5


5 1.5 7.5


5 1.5 7.5
Tutorials 5 1.5 7.5

Total Contact Hours


Total Guided/Independent Learning Hours

Total Engagement Hours 150.0

Assessment Method Summary

Type Number Required Duration / Length Weighting Timing / Submission Deadline

Final exam


3 hours


Week 17

Mid-term exam


2 hours


Week 8

Group project and presentation


2,000 words

20 minutes



Weeks 10


Module Outcomes

Intended Learning Outcomes:

  • Develop in-depth comprehension of important terms and concepts from the field of Operations Management.

  • Describe the main business processes in a given company

  • Understand and explain how main business processes are integrated in ERP.

  • Compare different ERP solutions used in today’s market, and Global vs regional ERP solutions. (SAP, ORACLE, MICROSOFT and PANTHEON)

  • Analyse sales, purchasing, accounting and production data in an ERP

  • Understand business reports from the ERP system

  • Ability to collect information from variety of sources to provide information related to solutions in unfamiliar context.

Teaching and Learning Strategy:

  • Lectures on course material (ILO 1-6)

  • Practical demonstration of software (ILO 3,4,7)

  • Hands-on exercises with ERP system (ILO 4,5,7). Purchasing, sales, production and reporting exercises in SAP or PANTHEON.

  • Group research project on topics related to Operations Management. (1-7)

Assessment Strategy:

  • Mid Term Exam (ILO 1, 2)

  • Final Exam (ILO1- 6)

  • Group Project – Research project in Operations Management topics(ILO 1,2,3,6,7)


Practical Skills:

  • Technical skills: ability to use Pantheon or SAP,

  • Ability to analyse business processes and their information needs

  • Explore the interaction among the different business processes and work through real-life business situations using either SAP Simulation ERP or PANTHEON ERP system.

Teaching and Learning Strategy:

  • Practical demonstrations (PS:1,3)

  • Interactive lectures (PS: 1-3)

  • Hands-on exercises and discussions in Pantheon (PS: 1-3)

  • Group project: research report (PS: 1-3)

Assessment Strategy:

  • Hands-on exercises (PS:1-3)
  • Mid Term and Final Exam (PS:2)
  • Group research project (PS: 1-3)

Transferable Skills:

  • Numeracy skills

  • Communication skills

  • Develop effective information retrieval skills

  • Ability to present a balanced argument

  • IT Skills

Teaching and Learning Strategy:

  • Teaching will be predominantly lectures, with sample use of examples and exercises (TS:1-4)

  • Tutorials and group exercises will allow topical discussion in a class setting (TS:1-5)

Assessment Strategy:

  • Project assignment (TS: 1-5)

  • Written examination (TS: 1-4)


Key Texts and/or other learning materials

Set text

  • Magal S., and Word J., (2009) Essentials of Business Processes and Information Systems, 1st Edition, Wiley

The following will be used for practical exercises

  • Pantheon manual for beginners subscribed in class

  • Pantheon manual for users subscribed in class

  • Pantheon on-line tutorials delivered through online access

  • SAP Wiley online lab exercises simulation

  • SAP Wiley online real process hands on simulation

Additional Reading

  • Simha Magal and Jeffrey Word, (2011), Integrated Business Processes with ERP systems,1st Edition, Wiley

  • Marshall B. Romney, (2017) Paul J. Steinbart, Accounting Information Systems, 11th Edition, Pearson

  • Robert Simons (1994) , How new top managers use control systems as levers of strategic renewal, Strategic Management Journal, Vol. 15, 169-189

  • Wagner B., Monk E., (2012) Concepts in Enterprise Resource Planning 4th Edition, Course Technology

  • Bradford M., (2015) Modern ERP: Select, Implement, and Use Today's Advanced Business Systems, 4th Edition, Published by

Please note

This specification provides a concise summary of the main features of the module and the learning outcomes that a typical student might reasonably be expected to achieve and demonstrate if he/she takes full advantage of the learning opportunities that are provided.

More detailed information on the learning outcomes, content and teaching, learning and assessment methods of each module and programme can be found in the departmental or programme handbook.

The accuracy of the information contained in this document is reviewed annually by the University of Buckingham and may be checked by the Quality Assurance Agency.

Date of Production : April 2017

Date approved by School Learning and Teaching Committee

Date approved by School Board of Study

Date approved by University Learning and Teaching Committee

Date of Annual Review


Posjeti nas

Hrasnička cesta 3a, Sarajevo, 71 000

Bosna i Hercegovina

Prijemni ispiti se održavaju na SSST-u, od aprila do septembra, sa početkom u 9:00 časova.


Tel: +387 33 975 002

Fax: +387 33 975 030

Skini brošuru

Uzmi priručnik za brucoše i spremi se za
SSST prijemni ispit.

Download Preuzmi ovdje

SSST © 2024 Sva prava zadržana